Terms of Service

Version 0.1, 9 November 2026.

Our solicitor is reviewing this document. Any change will be published here with a new version date.

Recon is a service of ALPN Digital Ltd, a company registered in England and Wales with company number 17062799, whose registered office is at Gorsuch Place, Shoreditch Exchange, Senna Building, London, E2 8JF ("ALPN", "we", "us"). Contact: hello@get-recon.com.

1. About these Terms

1.1 These Terms of Service (the "Terms") are the rules for using:

(a) our website at get-recon.com (the "Website"); and

(b) the online area at app.get-recon.com (the "Live Portal"), including the onboarding wizard and the Booking Pages.

1.2 They apply to:

(a) people who visit the Website;

(b) people who use the onboarding wizard;

(d) people who book a meeting on a Booking Page.

1.3 You accept these Terms when you tick the box to accept them at sign-up or onboarding. If you do not have an account, you accept them by using the Website, the onboarding wizard or a Booking Page.

1.4 If you use the Website or the Live Portal for a company or other organisation, you confirm that you may accept these Terms for it.

1.5 If you do not accept these Terms, do not use the Website or the Live Portal.

2. Words we use

2.1 In these Terms:

Acceptable Use Policy or AUP: our acceptable use policy, published at get-recon.com/legal/acceptable-use.
Booker: a person who books a meeting on a Booking Page.
Booking Page: a Sender's public page for booking a meeting, at app.get-recon.com/book/<name>.
Customer: a business that has signed or accepted an Order Form under the MSA, or that is going through onboarding to do so.
Customer Admin: a person the Customer has made an administrator of its Live Portal account.
Live Portal: has the meaning in clause 1.1(b). It is the same Live Portal described in the MSA.
MSA: the Recon Master Services Agreement between ALPN and a Customer.
Order Form: an order form for the Service under the MSA, including a Pilot Order Form.
Sender: a named person at a Customer in whose name and voice messages are sent, as defined in the MSA.
Service: the managed sales development service ALPN provides to Customers under the MSA.
User: a person with a Live Portal account.
you: the person using the Website or the Live Portal.

2.2 Other words with capitals have the meaning given in the MSA.

3. How these Terms fit with the MSA

3.1 To order the Service, a business must sign an Order Form under the MSA (MSA clause 2.1). These Terms do not let anyone order the Service.

3.2 If your company has signed or accepted the MSA and an Order Form, those documents win over these Terms if they conflict.

3.3 These Terms set no prices, Credits, refunds, contract length or payment rules of their own. Those are set only by the MSA (including clauses 8, 9, 18 and 19) and the Order Form.

3.4 These Terms do not change or add to any MSA or Order Form. They are not part of the "Agreement" defined in clause 1.1 of the MSA.

4. The Website and the onboarding wizard

4.1 The Website gives general information about the Service. It is not an offer to supply the Service and it is not advice.

4.2 The onboarding wizard asks questions about your company to prepare the Service.

4.3 If you type in your company's public website address, we read the public pages at that address to suggest answers to the wizard's questions.

4.4 Software makes those suggestions. They can be wrong or incomplete. You must check each suggestion and correct it before you finish the wizard.

4.5 Only enter the website address of a company you represent.

4.6 Your answers are saved as you go. We use them to prepare the setup of the Service. The Privacy Policy explains how we handle your details (clause 11).

5. Accounts

5.1 Invited users only. You can have a Live Portal account only if a Customer Admin or ALPN invites you.

5.2 One person per login. Each login is for one named person. Do not share your login or let anyone else use it.

5.3 Keep sign-in details secret. Keep your password and other sign-in details safe. Tell us at hello@get-recon.com straight away if you think someone else knows them or has used your account.

5.4 Accurate details. Keep your name and email address in your account accurate.

5.5 The Customer controls access. The Customer Admin decides who in the Customer's team has access and what role they have. The Customer Admin can change your role or remove your access at any time.

5.6 When access ends. Your access ends when the Customer Admin removes it, when you leave the Customer, or when the Customer's access to the Live Portal ends under the MSA (MSA clause 19.1(b)).

5.7 Suspending an account. We may suspend or restrict your account if:

(a) you misuse the Website or the Live Portal, or break these Terms or the AUP;

(b) we reasonably believe there is a security risk to your account, to the Customer or to other customers; or

5.8 Where we can, we will tell you and the Customer Admin before we suspend your account, and say why. Where we cannot tell you first, for example because of an urgent security risk, we will tell you as soon as we reasonably can, unless the law or a security reason stops us. We will restore your access once the reason is resolved.

5.9 Clause 5.7 is about one person's account. Suspending the Service for a Customer is covered by clause 10 of the MSA, not by these Terms.

6. Booking Pages

6.1 Each Sender may have a public Booking Page at app.get-recon.com/book/<name>.

6.2 When you book a meeting, we pass the details you give (your name, email address, the time you choose and any notes) to the Sender. We place the meeting in the Sender's calendar.

6.3 The meeting is between you and the Sender's company. ALPN is not a party to it and does not promise that it will take place.

6.4 To change or cancel a meeting, contact the Sender.

6.5 When you book, you must:

(a) give your own, accurate details;

(b) not book in someone else's name; and

7. Acceptable use

7.1 You must follow the Acceptable Use Policy at get-recon.com/legal/acceptable-use, as clauses 7.2 and 7.3 set out. It forms part of these Terms.

7.2 Everyone who uses the Website or the Live Portal must follow the AUP rules on misuse of the Website and the Live Portal (AUP clause 11).

7.3 Customers and their Users must follow the whole AUP. For a Customer, the AUP also forms part of its MSA (MSA clause 2.2).

8. Content and ownership

8.1 Customer Data. A Customer's data stays the Customer's. Ownership of Customer Data and Customer Materials is set by MSA clause 11.1. Nothing in these Terms gives ALPN more rights over Customer Data than the MSA and the Data Processing Agreement give.

8.2 Our content. ALPN and its licensors own the Website, the Live Portal, Recon and their content, including text, design, graphics, logos, software and know-how (see also MSA clause 11.3).

8.3 What you may do with our content. You may view the Website and print or download pages from it for your own business reference. You must not copy, republish, sell or adapt our content for any other purpose without our written permission.

8.4 Reports. A Customer's rights to use the Live Portal and its reports and exports are set by MSA clause 11.5.

8.5 Trade marks. "Recon" and our logos are our trade marks. You must not use them without our written permission.

8.6 Feedback. If you send us suggestions about the Website or the Service, we may use them without restriction or payment. For a Customer, MSA clause 11.6 applies.

9. Availability and no promise of results

9.1 We do not promise that the Website or the Live Portal will always be available, uninterrupted or free from errors.

9.2 We may take the Website or the Live Portal offline for maintenance, or change, add or remove features. Where a change materially affects a Customer's Service, the MSA applies (MSA clause 3.7).

9.3 We do not promise any results from using the Website, the Live Portal or the Service, including any number of replies, meetings, sales or revenue. For Customers, MSA clause 15.4 applies.

9.4 We do not promise that the Website or the Live Portal is free from viruses. Use your own virus protection.

9.5 The Website and the Live Portal may link to other websites and tools, such as Cal.com or Google. Those are run under their owners' own terms and privacy policies. We are not responsible for them.

10. Liability

10.1 Paid use. Where you use the Live Portal as part of a Service your company pays for under an MSA and Order Form, liability is governed by MSA clause 17, including the cap in MSA clause 17.3. Clauses 10.3 to 10.5 do not apply to that use.

10.2 What we never limit. Nothing in these Terms limits or excludes our liability for:

(a) death or personal injury caused by our negligence;

(b) fraud or fraudulent misrepresentation; or

Nothing in these Terms affects your rights as a consumer, if you are one.

10.3 Free use. Clauses 10.4 and 10.5 apply where no fee is paid for the use, for example visiting the Website, using the onboarding wizard before an Order Form is signed, or booking a meeting on a Booking Page.

10.4 Subject to clause 10.2, for free use we are not liable for:

(a) loss of profits, revenue, sales, business or opportunity;

(b) loss of goodwill or reputation;

(d) loss or corruption of data; or

(e) any indirect or consequential loss,

in each case however it arises.

10.5 Subject to clause 10.2, our total liability to you for free use, in contract, tort (including negligence), breach of statutory duty or otherwise, is limited to GBP 100.

11. Privacy and cookies

11.1 Our Privacy Policy at get-recon.com/privacy explains how ALPN handles personal data about visitors, onboarding wizard users, Users and Bookers.

11.2 If ALPN contacted you about a meeting on behalf of a Customer, see the section "If we contacted you about a meeting" at get-recon.com/privacy#prospects.

11.3 Where a Customer puts its own data into the Service, the Data Processing Agreement at get-recon.com/legal/dpa sets out how ALPN handles it.

11.4 Our Cookie Policy at get-recon.com/legal/cookies explains the cookies and similar storage the Website and the Live Portal use, and how to change your choice.

12. Ending your use

12.1 You may stop using the Website or the Live Portal at any time.

12.2 If you have an account and want it closed, ask your Customer Admin, or email hello@get-recon.com.

12.3 Closing a User's account does not end the Customer's MSA. The MSA says how the Service ends (MSA clauses 18 and 19).

12.4 Clauses 8, 10, 14 and this clause 12 continue after your use ends.

13. Changes to these Terms

13.1 Each version of these Terms has a version number and a date. We publish the current version at get-recon.com/legal/terms. Earlier versions are available on request.

13.2 We may update these Terms. If a change is material, we will tell Users by email or in the Live Portal at least 14 days before it takes effect.

13.3 We may ask Users to accept a new version when they next sign in. If you do not accept it, you cannot keep using the Live Portal. If your company has an MSA, its MSA continues, and you can ask your Customer Admin about access.

13.4 If you do not have an account, the new version applies to you from the date it is published. If you keep using the Website or a Booking Page after that date, you accept it.

13.5 We may make a change with immediate effect where the law, a regulator or a security risk requires it. We will tell Users as soon as we reasonably can.

13.6 This clause 13 covers these Terms only. For a Customer, changes to the MSA, the AUP and the Data Processing Agreement follow MSA clause 20 and the Data Processing Agreement, not this clause.

14. General

14.1 Transfer. We may transfer our rights and duties under these Terms to a company in our group or to a buyer of all or most of our business. You may not transfer yours without our written consent.

14.2 Severance. If any part of these Terms is found invalid or unenforceable, the rest of these Terms is not affected.

14.3 Waiver. If we do not enforce a right straight away, we can still enforce it later.

14.4 Third parties. No one other than you and ALPN has any right to enforce these Terms under the Contracts (Rights of Third Parties) Act 1999.

14.5 Governing law. These Terms, and any dispute or claim arising from them or their subject matter, including non-contractual disputes, are governed by the law of England and Wales.

14.6 Courts. The courts of England and Wales have exclusive jurisdiction over any such dispute or claim. If you are a consumer living in Scotland or Northern Ireland, you may also bring proceedings in your local courts.

15. Contact

15.1 For any question about these Terms, email hello@get-recon.com.

15.2 Our postal address is our registered office: Gorsuch Place, Shoreditch Exchange, Senna Building, London, E2 8JF.